Privacy Policy

This Privacy Policy explains how we collect, use, process, store and share personal information when you:

By using Zaereen.com and providing your personal information, you acknowledge the practices described in this Privacy Policy.

Depending on the service requested, we may collect the following categories of information.

For international travel, Ziyarat and visa processing, we may collect:

Where required for booking, payment, visa, regulatory or travel purposes, we may request documents such as:

We request such documents only where they are reasonably required for the relevant service or applicable process.

We may collect information relating to your journey, including:

When you make a booking, we may maintain information such as:

Payments may be processed through banks, UPI services, payment gateways or other authorised payment service providers.

We may receive and retain transaction-related information such as:

Where Zaereen.com provides user accounts, we may process:

Passwords, where used, should be stored using appropriate security measures and should never be available to our staff in plain text.

When you contact us through telephone, email, WhatsApp, enquiry forms or other communication channels, we may retain relevant communications and information necessary to respond to and service your request.

We may collect information:

We may process your personal information for purposes connected with providing the travel services requested by you, including:

However, travel cannot generally be arranged without sharing certain information with the organisations responsible for providing or facilitating the requested services.

Depending upon your booking, necessary information may be shared with:

Only information reasonably necessary for the applicable purpose should be shared.

Ziyarat and international travel services may require traveller information to be transmitted outside India.

For example, passport and traveller details may need to be provided to airlines, hotels, visa authorities, immigration authorities, local operators or other organisations located in the destination country.

By requesting international travel services, you understand that such processing and transfer may be necessary to arrange your journey.

We will endeavour to handle such transfers in accordance with applicable legal requirements.

Zaereen.com handles documents such as passports and photographs because they may be necessary for international travel and visa processing.

We recognise that these documents require careful handling.

Access to traveller documents should be limited to authorised personnel and service providers who require them for legitimate booking, visa, operational, legal or regulatory purposes.

Aadhaar and PAN information will only be requested where required or reasonably necessary for a particular travel, booking, financial, visa, identification or regulatory process.

Zaereen.com does not require users to provide such documents where they are not necessary for the relevant service.

We may use your registered mobile number, WhatsApp number or email address to send communications relating to:

Where permitted and appropriate, we may also send information about upcoming group departures or services.

You may request to stop receiving promotional communications.

Operational messages relating to an active booking may continue where necessary to provide the service.

Zaereen.com may use One-Time Password (OTP) verification through mobile, WhatsApp, email or other supported channels.

Zaereen.com may use cookies and similar technologies to:

Some cookies may be necessary for the website and booking system to function correctly.

Where legally required, appropriate choices regarding non-essential cookies may be provided.

We take reasonable technical and organisational measures designed to protect personal information against:

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and as required for legitimate business, accounting, tax, contractual, dispute-resolution, regulatory or legal requirements.

Different categories of information may have different retention periods.

Where information is no longer required and there is no legal or legitimate requirement to retain it, we may securely delete, anonymise or otherwise dispose of it in accordance with our applicable procedures.

Subject to applicable law and the circumstances of the processing, you may contact us to:

Certain information may need to be retained despite a deletion request where retention is required for legal, accounting, fraud-prevention, contractual, regulatory or dispute-related purposes.

Withdrawal of consent may also affect our ability to provide a service where the relevant information is necessary to complete that service.

A person may make a family or group booking and provide information relating to other passengers.

If you provide personal information about another traveller, you confirm that you are authorised to provide that information for the purpose of arranging the requested travel services.

You should also make the traveller aware that their information will be processed according to this Privacy Policy.

Family and group bookings may include children.

Information relating to children will be processed where necessary for legitimate travel arrangements such as:

Where consent or authorisation from a parent or lawful guardian is required under applicable law, appropriate consent/authorisation should be obtained.

Zaereen.com may contain links to or use services provided by third-party websites, payment gateways, airlines, hotels or other providers.

Those organisations may have their own privacy policies and data-processing practices.

Zaereen.com is not responsible for the privacy practices of independent third-party websites or services.

Photographs or videos may occasionally be taken during group departures, Ziyarat journeys or group activities.

Where identifiable photographs or videos are intended to be used for website, advertising, promotional or social-media purposes, consent will be handled as appropriate.

Passengers may contact us if they have concerns regarding the use of an identifiable photograph or video.

We may disclose personal information where reasonably necessary to:

Zaereen.com may update this Privacy Policy from time to time to reflect:

The latest version will be published on Zaereen.com with the updated revision date.

Users are encouraged to review this Privacy Policy periodically.

If you have any questions, requests or concerns regarding this Privacy Policy or the handling of your personal information, you may contact:

By submitting personal information to Zaereen.com for an enquiry, registration, booking, visa or other travel service, you acknowledge that the information will be processed for the purposes explained in this Privacy Policy and as otherwise permitted by applicable law.

Where your consent is specifically required, Zaereen.com may obtain such consent separately through the relevant form, checkbox, OTP process or other appropriate mechanism.